Refund & Cancellation Policy

This Refund & Cancellation Policy explains how free trials, billing, cancellations and refunds work for Loyal Aura subscriptions. Loyal Aura is operated by Loyal Aura LLC (“Loyal Aura”, “we”, “us”). This policy forms part of our Terms of Service.

Every plan starts with a 30-day free trial with full access. No credit card is required to start a trial, and you are not charged anything during it.

To keep using the Service after the trial ends, choose a plan and add a payment method. If you don't subscribe, your trial simply ends and you are not billed.

Subscriptions are billed in advance, monthly or yearly depending on the billing interval you choose. Fees are charged in US Dollars (USD) unless otherwise stated.

Your subscription renews automatically at the end of each billing period until you cancel. Payments are processed securely by our payment processor; we do not store full card numbers.

You can cancel your subscription at any time:

• from your dashboard, under Settings → Plan & billing; or
• by emailing support@loyalaura.com from the email address associated with your account.

Cancellation stops all future renewals. You keep full access until the end of the billing period you have already paid for; after that your subscription ends and you will not be charged again. See our Terms of Service for how data export and deletion work after account closure.

All payments are non-refundable. Except as described in this policy or where required by applicable law, we do not provide refunds or credits for:

• partially used billing periods;
• unused time remaining after you cancel;
• downgrades or removed products (other than any proration adjustment applied to future invoices, as described in Section 6); or
• periods in which your account was active but you did not use the Service.

Nothing in this policy limits any rights you may have under applicable consumer-protection law. Where the law that applies to you requires a refund, we will provide it.

You can change your plan or products at any time from Settings → Plan & billing. Upgrades and added products take effect immediately, and the charge may be prorated for the remainder of the current billing period.

Downgrades and removed products also take effect when you make the change. Any resulting proration adjustment is applied to your future invoices and is not paid out as a cash refund.

If a payment fails, our payment processor may retry the charge and we will let you know so you can update your payment method. If payment is still not received, we may suspend access to the Service until the outstanding amount is paid successfully.

If you believe you were charged in error — for example, a duplicate charge or a charge after you cancelled — contact us at support@loyalaura.com within 30 days of the charge, including your account email, the date and the amount.

We will review your request and, where we confirm a billing error, correct it or refund the incorrect amount to your original payment method within a reasonable time. Please contact us before disputing a charge with your bank so we can resolve it quickly.

We may update this policy from time to time. The “Last updated” date at the top of this page shows when it last changed. Changes apply to billing periods that begin after the updated policy is posted.

This policy is governed by the laws of the State of Florida, United States, as set out in our Terms of Service, without prejudice to any mandatory consumer-protection rights you may have where you live.

Questions about billing, cancellations or refunds? Contact us at: support@loyalaura.com